Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, in its original packaging, and accompanied by proof of purchase or receipt.

To start a return, you can contact us at morisonsshopify@gmail.com.

If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

You can always contact us for any return-related questions at morisonsshopify@gmail.com.

Customer Error Returns

If a return is requested due to customer error, including but not limited to ordering the wrong item, ordering the wrong quantity, entering an incorrect shipping address, or changing your mind after purchase, the customer will be responsible for all return shipping costs. Original shipping charges are non-refundable.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Opened or used dietary supplements

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

Please contact us if you have questions or concerns regarding a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be unused, unopened, in its original packaging, and accompanied by proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at morisonsshopify@gmail.com.